1. Introduction

1.1 These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (the “User”) and Telmobil Inc, operating under the brand Simigo.ai, concerning your use of:

• Our eSIM as a Service platform providing international and IoT connectivity (“eSIM Service”)
• Our AI SaaS platform (“AI Service”) for AI-powered content creation, automation, analytics, and API integrations

1.2 Your use of the Simigo.ai website (simigo.ai), AI SaaS (app.simigo.ai), or any related mobile app or APIs constitutes acceptance of these Terms.

1.3 We recommend you print or save a copy for future reference.

2. Registration

2.1 Users must register through our platform or application to access Simigo’s Services.

2.2 You must provide accurate and up-to-date information and agree to our Terms of Use, Privacy Policy, and Cookies Policy.

3. Purchase and Activation of eSIM

3.1 When you purchase an eSIM or data plan, you agree to pay the applicable charges.

3.2 You are responsible for ensuring your device is unlocked and eSIM-compatible.

3.3 eSIMs may be purchased directly from Simigo or authorized partners.

3.4 Data Plans are available for over 190 countries and may include regional or IoT-specific plans.

3.5 eSIM activation requires an internet connection.

4. AI SaaS Service

4.1 Our AI SaaS provides users with access to AI-powered tools including:

• AI Voice, Text, and Image generation
• AI Social Media Suite (Facebook, X, Instagram, TikTok, LinkedIn, etc.)
• AI Content Creation and Marketing Automations
• Real-time AI Chat and API integrations

4.2 Access may be subscription-based, prepaid, or through enterprise accounts.

4.3 Users agree not to misuse AI outputs or violate any platform’s terms (e.g., Meta, LinkedIn, X, Google, TikTok, Telegram, WhatsApp).

5. Service Availability

5.1 Simigo aims for 99.9% uptime but does not guarantee uninterrupted service.

5.2 eSIM performance depends on partner network providers in each region.

5.3 AI features depend on third-party AI engines (e.g., OpenAI, Azure, Amazon Bedrock).

6. User Obligations

• Use the Services lawfully and ethically
• Not resell eSIMs or misuse AI outputs
• Not attempt unauthorized access, scraping, or reverse engineering
• Respect third-party intellectual property and data protection rules

7. Payment and Refund Policy

7.1 All payments are processed through secure gateways and include fees and tax.

7.2 All eSIM and SaaS products are prepaid and non-transferable.

7.3 Refunds are only applicable if the eSIM has not been activated.

7.4 Refunds must be requested within 14 days of purchase and reviewed case-by-case.

8. Data Protection and Privacy

8.1 Personal data is processed according to our Privacy Policy.

8.2 AI-generated or uploaded data may be processed by third-party APIs under data protection agreements (GDPR, CCPA).

8.3 We do not sell or share personal data for marketing purposes.

9. Intellectual Property

9.1 All software, branding, and AI models are owned by Telmobil Inc / Simigo.ai.

9.2 You retain rights to content you generate using our AI tools.

9.3 You grant us a limited license to process data for service delivery.

10. Limitation of Liability

• Network interruptions or third-party outages
• Data loss or indirect damages
• AI output accuracy or misuse

10.2 Total liability shall not exceed the amount paid in the preceding 12 months.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by the laws of England and Wales.

11.2 Disputes shall be subject to arbitration in London, United Kingdom.

12. Amendments

12.1 We may update these Terms periodically. Continued use constitutes acceptance.

12.2 Updates will be posted at https://portal.simigo.ai/terms-and-condition.html

13. Contact Information

Email: legal@simigo.ai

Support: support@simigo.ai

Business Partnerships: partners@simigo.ai